Terms and Conditions
Effective Date: 02/05/2026
Last Updated: 02/05/2026
These Terms and Conditions ("Terms") govern your use of the website www.rackathletic.com and the purchase of products from RACK Athletic Ltd ("RACK.", "we", "us", "our").
By using our website or placing an order, you agree to these Terms.
1. About Us
RACK Athletic Ltd is a company registered in England and Wales.
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Company Number: 16919989
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Registered Address: 2 Rushton Drive, Coalpit Heath, Bristol, UK, BS36 2PJ
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Email: contact@rackathletic.com
2. Eligibility to Use Our Website
You may use this website and place orders if you are legally capable of entering into binding contracts.
There is no minimum age restriction for browsing the website, however purchases by persons under 18 should be made with the consent of a parent or guardian.
3. Products
We sell apparel and related products through our website.
We make reasonable efforts to ensure:
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product descriptions are accurate
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colours are displayed as accurately as possible
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sizing information is clear
However, colours may vary depending on screen settings and devices.
All products are subject to availability.
4. Orders
When you place an order, you are making an offer to purchase goods from us.
Orders are only accepted when we send confirmation that your order has been dispatched or otherwise accepted.
We reserve the right to refuse, cancel, or limit any order where reasonably necessary, including where:
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payment cannot be authorised
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stock errors occur
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pricing errors occur
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fraud or misuse is suspected
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discount codes are abused
If payment has already been taken, any refund due will be processed promptly.
5. Pricing and Payment
All prices shown on our website are in GBP (£) unless otherwise stated.
Prices may change at any time, but changes will not affect orders already accepted.
We accept payment methods shown at checkout. Payments are securely processed by third-party providers.
We are not responsible for failures caused by third-party payment processors.
6. Discount Codes and Promotions
Promotional codes:
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must be used in accordance with stated terms
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may be time-limited
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may exclude certain products
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cannot usually be combined unless stated
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have no cash value
We reserve the right to cancel promotions or withdraw discount codes where misuse, duplication, or abuse is suspected.
7. Shipping and Delivery
We currently ship to the UK and EU.
Orders are typically dispatched within 1–3 working days, unless otherwise stated.
Delivery timeframes are estimates only and may vary due to courier delays, customs processing, weather, strikes, or events beyond our control.
We use delivery partners including:
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Royal Mail
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Parcel2Go partners
Risk in goods passes to you upon delivery.
Ownership of goods passes once full payment has been received.
Further delivery details may be set out in our Shipping Policy.
8. International Orders
For orders outside the UK, customs duties, VAT, taxes, or import fees may apply depending on destination country.
These charges are the responsibility of the customer unless expressly stated otherwise.
We are not responsible for delays caused by customs clearance.
9. Cancellation Rights (Consumers)
If you are a consumer purchasing online, you may have the right to cancel your order under the Consumer Contracts Regulations.
You may cancel within 14 days of receiving your goods, subject to applicable exclusions.
To exercise your cancellation right, contact us at:
Returned items must be sent back in accordance with our Returns Policy.
10. Returns, Exchanges and Refunds
We offer returns, exchanges and refunds in accordance with our Returns Policy.
Unless faulty, items should generally be:
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unworn
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unwashed
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in original condition
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with tags/packaging where applicable
Refunds will be made to the original payment method once approved.
We reserve the right to refuse returns that do not meet reasonable hygiene or condition standards.
Sale items are refundable unless clearly stated otherwise at point of sale.
11. Faulty, Damaged or Incorrect Items
Nothing in these Terms affects your legal rights under the Consumer Rights Act 2015.
If an item is faulty, damaged, or incorrect, please contact us promptly at:
Where required by law, we will repair, replace, refund, or otherwise resolve the issue.
12. Intellectual Property
All content on this website is owned by or licensed to RACK Athletic Ltd, including:
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logos
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branding
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product names
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images
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graphics
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text
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website design
You may not copy, reproduce, distribute, modify, or commercially exploit any content without prior written permission.
Use of the RACK. brand or logo without permission is prohibited.
13. Acceptable Website Use
You agree not to:
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misuse the website
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attempt unauthorised access
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interfere with website operation
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upload malicious code
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use automated scraping tools without consent
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infringe intellectual property rights
We may suspend or restrict access where misuse is suspected.
14. Limitation of Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:
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death or personal injury caused by negligence
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fraud or fraudulent misrepresentation
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breach of statutory consumer rights
Subject to the above, our liability for losses arising from any order shall generally be limited to the amount paid for the relevant product.
We are not liable for indirect or consequential losses where permitted by law.
15. Website Availability
We do not guarantee uninterrupted or error-free access to the website.
We may suspend, withdraw, or update the website at any time.
16. Privacy and Data Protection
Your personal data is handled in accordance with our Privacy Policy.
Please review our Privacy Policy to understand how we collect and use your data.
17. Changes to These Terms
We may update these Terms from time to time.
The latest version will always be available on our website with the updated effective date.
18. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the jurisdiction of the courts of England and Wales, except where mandatory consumer laws provide otherwise.
19. Contact Us
If you have any questions, please contact:
RACK Athletic Ltd
2 Rushton Drive, Coalpit Heath, Bristol, UK, BS36 2PJ
Email: contact@rackathletic.com