Train in it. Live in it.
If it's not right, return it.
We want you to feel good in RACK. - on and off the rack.
If it's not quite right, no stress, we've got you.
Returns
You have 14 days from delivery to return you item.
To be eligible:
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Items must be unworn and unwashed.
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Tags should still be attached.
If you've tried it on and its just not you - that's completely fine.
How to return
Just email us at contact@rackathletic.com with:
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Your order number.
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What you'd like to return.
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And if you'd like to - the reason for your return so we know if we can do something better next time.
We'll get back to you with simple return instructions.
We recommend using a tracked service, as we can't be responsible for items lost in transit.
Refunds
Once we receive your return:
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We'll process your refund as quickly as possible.
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Funds will go back to your original payment method.
Please allow 5 - 10 working days for it to show in your account.
Exchanges
Need a different size? No problem.
The quickest way is to:
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Return your item.
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Place a new order.
(That way you don't miss out if stock runs low).
Faulty or incorrect items
If something's not right, we'll sort it.
Email us within 48 hours of delivery with:
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Your order number.
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A quick photo of the issue.
We'll cover all costs and offer:
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A replacement, or
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A full refund.
A quick note
We're a small brand and we genuinely appreciate your support.
We treat every return fairly and ask the same in return 🫱🏻🫲🏾